Shipping & Collection Information


  • Delivery to Cabrini patient homes:
    • Standard Items: $22 incl. GST
    • Large/Bulky/Two-man Items: $44 incl. GST
  • Deliveries made as part of the scheduled daily Morning and Afternoon delivery runs to Cabrini campuses are free of charge
    • Orders placed before 12pm - Delivered Same Day
    • Orders placed after 12pm - Delivered Next Business Day



  • Urgent orders are defined as:
    • Orders requiring delivery ASAP - Outside of daily delivery rounds
    • Orders requiring Same Day delivery, which have been placed after 12pm - missing the cutoff for Same Day delivery
  • The applicable Cost centre will be charged the following delivery fees:
    • Standard Items: $44 incl. GST
    • Large/Bulky Items: $88 incl. GST (Double for two-man delivery)
  • The applicable Cost centre will be charged for any driver overtime required to make the delivery (eg. Order placed at 4.00pm, requiring a driver to work past 5pm)



  • Collection requests must be placed to ALTER immediately once equipment is no longer required:
    • ALTER is not automatically notified when a patient is discharged
    • The applicable cost centre will continue to be charged any hire fees until a collection request is logged



  • ALTER must be contacted immediately regarding any cancelled orders:
  • Orders cancelled upon delivery may incur delivery and restocking fees charged to the applicable cost centre and/or clients



  • ALTER is supported via the Cabrini Technology 24/7 Hotline
  • A minimum Call-out fee will be charged to the applicable cost centre
  • Hotline: 1800 765 833 (1800 SOLVED)